Policies

2016 Holiday Order Deadline:

Holiday orders being shipped overseas (International) must be placed no later than November 15 to ensure timely delivery to recipient. Holiday orders being shipped within the United States must be placed no later than December 1 to ensure timely delivery to the recipient.

 

Shipping Policy

All items are custom made by me at the time of order. That said, please allow 2 weeks (10 business days) from the day after the date of purchase for your order to be custom handmade and shipped to you. This DOES NOT include weekends or holidays. Once your item(s) has left my hands, shipping time is in the hands of the US Postal Service. As much as I would love to be able to control the weather and any other shipping delay that could happen, I unfortunately cannot. PLEASE be understanding of this!

Domestic Shipping:
ALL packages are shipped via USPS First Class Mail (unless previously agreed upon between the buyer (you) and the seller (me) prior to the sale of the item).

International Shipping:
(INTERNATIONAL CUSTOMERS - IMPORTANT PLEASE READ)
All international packages ship by First Class Mail. Orders can sometimes take up to 8 weeks to be delivered to you. If you would like a faster method please contact us before you make your purchase.
If your package is shipped via First Class Mail, it does not include tracking or insurance.
International customers are responsible for all duties and customs charges.

Payment Policy

Payment is currently accepted through Paypal. Please note that you can also pay via Paypal with a regular credit card, without opening a Paypal account.

A 6% sales tax will be added to orders in Michigan.

Your payment is expected within 24 hours of purchase otherwise your order is subject to cancellation.

Refunds, Returns and Exchanges

At Four Black Paws, customer service is my TOP PRIORITY. Although I certainly hope that you LOVE your product, if there is an issue, please contact me, immediately, so that we can work things out.

Collars are NOT pre-made and therefore are made to the sizing that you provide to me at the time of check-out. Please make sure that you measure your fur kid's neck correctly so that you do not end up with a collar that does not fit!

RETURNS ON DOG COLLARS BOW TIES AND FLOWERS:

*If you ordered the wrong size for your pup, you can easily exchange it for a different one. You will need to pay for the shipping of the return/exchange item to me AND for the new item to reach you. Please message me to get the correct size information.

*You must contact me within 7 days of receiving your order to ask for a return or exchange for a different size. When I receive the item (which must still be in new, unworn condition), I can either refund you the purchase price (minus shipping and handling) or send you a different size. Returns will not be accepted for custom orders (if you asked for a very specific size, buckle selection or a custom fabric that I ordered specially for you).

While I strive to provide the best possible products for your pet, pets are inherently unpredictable. Therefore, I cannot be held liable for any harm that may result from neglect, abuse or misuse of any of my products. Only you can determine the suitability of our products for your beloved pet.

Damage: If the package has been shipped UPS or FedEx, please note damage when signing for the shipment. If damage was concealed, buyer has 5 business days to report the damage to us so a claim can be made. If the package was shipped via US Mail, please notify us within 5 business days of the damage so a claim can be started. Please do not discard any packaging or the damaged item if an item is damaged, as this will be needed to process a claim. If we have shipped the incorrect item, please contact us for additional information on the return and exchange.